📜 Terms & Conditions

1. Acceptance of Terms

By registering for and using the VirtuPuzzles website and services, you agree to be bound by these Terms & Conditions, alongside our Privacy Policy. If you do not agree, please do not use our platform.

2. Description of Service

VirtuPuzzles provides an online platform offering daily puzzles, escape rooms, mystery games, interactive adventures, merchandise, and subscription-based content. Access to certain features requires registration and payment.

3. Eligibility

You must be at least 13 years old to create a standard account. Users under 13 may access our Puzzle Pups section with parental or guardian consent. By registering, you confirm that the information you provide is accurate and complete.

4. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

5. Subscriptions & Payments

Some content requires a paid subscription or one-time purchase. All payments are processed securely. Subscriptions auto-renew unless cancelled before the renewal date. Refunds are handled on a case-by-case basis as per our refund policy.

6. Intellectual Property

All content on VirtuPuzzles — including puzzles, games, illustrations, logos, text, and code — is the exclusive property of VirtuPuzzles and protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our explicit written permission.

7. User Conduct

You agree not to:

• Use the service for any illegal or unauthorised purpose
• Modify, adapt, or hack any part of the platform
• Share your account credentials with others to access paid content
• Upload viruses, malware, or any other harmful code
• Harass, abuse, or harm other users

8. Privacy

Your use of VirtuPuzzles is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using our service, you consent to our data practices as described therein.

9. Modifications to Service & Terms

We reserve the right to modify or discontinue our service at any time, with or without notice. We may also update these Terms & Conditions periodically — continued use of the platform constitutes acceptance of the revised terms.

10. Limitation of Liability

VirtuPuzzles shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our services, including but not limited to loss of data or financial loss.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.